HDB Unjustified Fine

I was mentioning earlier about this wrongful fine by the carpark attendent.

Appeal Letter

My valid coupons display

Their reply to me

FW: G92xxxxxT SxxxxxxL 14 MAR 2009
Thursday, 26 March, 2009 3:49 PM
From: charmaine
To: hdbcarparks@hdb.gov.sg, qsm@hdb.gov.sg
Cc: na2, ks19, saad2

Dear Sa'adiah,

Thank you for waiving off this fine and your prompt reply. However I would like to raise to your attention that I am appalled with the fact that I was given a fine from the carpark attendent (CA) despite that valid coupons were placed visibly on the dashboard. This was not a justifyable to a vehicle owner who had diligently placed valid coupons to avoid a fine.

I have previously mentioned in my appeal letter to HDB that I have placed 3 valid coupons (which I have given the reference as well in my previous email) on my dashboard. Yet, from your records only 2 valid tickets are recorded with a commencement time that began at 11.30am. Herewith, I have attached the coupons which I have displayed and it was cleared that the commencement time was at 11am as of what the CA had recorded.

Knowing that my event (at The Odessey) started at 10am, I would not have risked being fined and parked my vehicle at 10am with commencing coupon at 11.30am . The 3 coupons were clearly visible when I returned to my vehicle as well.

It was gratifying that the fine was waived out of goodwill. However, I would have expected that the facts were correct and justifyable from the perspective of a vehicle owner. Nevertheless, thank you for your attention to my case and have a great day.

Best Regards
Charmaine Kong

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FW: G92xxxxxT SxxxxxxL 14 MAR 2009
Tuesday, 31 March, 2009 5:53 PM
From: "Siew Lian ONG"
To: charmaine

HOUSING & DEVELOPMENT BOARD

Your Ref :
Our Ref : Date : 31 Mar 2009
TEL : 62486465
FAX : 68543222
EMAIL :

Dear Ms Charmaine Kong
FW: G92xxxxxT SxxxxxxL 14 MAR 20091

We refer to your email of 26 Mar 2009 with regard to the above parking offence notice.

2 First and foremost, we wish to apologize to you for the inconvenience caused for the wrong issuance of the notice by the parking enforcement officer.

3 Our investigation revealed that the service provider’s parking enforcement staff did not follow standard operating procedures when issuing the parking offence notice to you on 14 Mar 2009. The officer has since faced disciplinary action.

4 We would like to assure you that appropriate actions are taken to ensure that the service provider, Wilson Parking, meets the service standards set by HDB in carrying out parking enforcement in future.

5 We thank you for the feedback. Please feel free to call my Higher Administrative Executive Mr Singaram at 6xxxxxx if you need any further clarification or assistance.

Yours sincerely,
ONG SIEW LIAN
EXECUTIVE ESTATES OFFICER
HOUSING ADMINISTRATION DEPARTMENT

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And now, I am a happy driver.
It does not matter if they really did what Ms Ong has mentioned in her email to me. However, it sure made me feel justified.